At ComforChairs by Amazon Basics Furniture Shop, we stand behind the quality of our bean bags, folding chairs, folding tables, game tables, and gaming chairs. We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we offer a straightforward returns and exchanges process within 15 days of receipt.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return, your item must be:

  • In its original condition
  • Unused and unassembled
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Note: Due to hygiene reasons, we cannot accept returns or exchanges on bean bags that have been removed from their original packaging or show signs of use. All bean bag sales are final once opened.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. We’ll email you a return authorization number and instructions
  4. Package the item securely in its original packaging
  5. Ship the item back to us at the address provided

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement
  • PayPal: 3-5 business days for the refund to process

Please note that shipping fees are non-refundable for changed mind returns.

Exchange Process

If you need to exchange an item for a different size or color, please follow the return process above. Once we receive your returned item, we will ship the replacement product. Standard shipping charges will apply for the new item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a free return shipment and send a replacement product at no additional cost.

Return Request Template

Copy and paste the template below into an email to [email protected] to initiate your return:

Subject: Return Request - Order #[Your Order Number]

Dear ComforChairs Customer Service,

I would like to request a return/exchange for my recent purchase.

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify reason]
Preferred Solution: [Refund / Exchange for [Product/Size/Color]]

Please send me the return authorization number and instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Return Address

Please ship returns to:

ComforChairs Returns
4575 Green Avenue
Oakland, US 94612
Friendly Reminder: Our customer service team is available Monday-Friday, 9:00 AM-5:00 PM PST to assist with any questions about returns or exchanges. We’re committed to making sure you’re comfortable with your ComforChairs purchase!