Welcome to ComforChairs’ FAQ section! We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you can’t find what you’re looking for, our customer support team is always ready to help.

Product Questions

1. What types of products does ComforChairs offer?
We specialize in high-quality seating and furniture solutions, including Bean Bags, Folding Chairs, Folding Tables, Game Tables, and ergonomic Gaming Chairs designed for comfort and durability.
2. Are your gaming chairs ergonomic?
Yes! Our gaming chairs are designed with ergonomics in mind to provide proper support during extended gaming sessions or work hours, promoting better posture and comfort.
3. Are your folding chairs and tables suitable for events?
Absolutely! Our folding furniture collection is perfect for events, gatherings, and temporary seating needs. They’re designed to be sturdy yet easily portable and storable.

Ordering & Account Questions

1. How can I place an order?
Simply browse our website, add your desired items to the cart, and proceed through our secure checkout process.
2. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
3. Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can check out as a guest without creating an account.

Shipping & Delivery Questions

1. Where do you ship?
We ship worldwide, excluding Asia and some remote areas due to logistical constraints. During checkout, you’ll be able to see if we deliver to your location.
2. What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95 flat fee) via DHL or FedEx: 10-15 days after shipment
– Free Shipping (for orders over $50) via EMS: 15-25 days after shipment
3. How long does order processing take?
Order processing typically takes 1-2 business days. During peak seasons, it might take slightly longer, but we’ll keep you updated via email.
4. Will I receive a tracking number?
Yes! Once your order ships, we’ll email you a tracking number so you can monitor your delivery in real-time.

Returns & Refunds Questions

1. What is your return policy?
We offer a 15-day return policy from the date of receipt if you’re not completely satisfied with your purchase. Items must be in original condition with all packaging.
2. How do I initiate a return?
Please contact our customer support team at [email protected] to initiate a return. We’ll guide you through the process.
3. When will I receive my refund?
Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your payment method and financial institution.

Customer Support Questions

1. How can I contact customer support?
You can reach our friendly support team via email at [email protected]. We strive to respond to all inquiries promptly.
2. What are your business hours?
Our customer support team is available during regular business hours, Monday through Friday, 9:00 AM to 5:00 PM PST.

Still have questions? Don’t hesitate to contact us at [email protected]. We’re here to help you find the perfect seating solution for your needs!

ComforChairs by Amazon Basics Furniture Shop
4575 Green Avenue, Oakland, US 94612